It is the aim of New Star Leasing to provide a very high standard of service to every client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients.
This procedure explains how we will deal with any complaints. It also tells you what you can do if you think your complaint has not been resolved to your satisfaction.
If you have a complaint about any aspect of our service then we would like to hear from you. You can contact us by telephone or in writing and your complaint will be resolved by the appropriate person in the shortest possible time. To help us to investigate and resolve your concerns as quickly as possible, you should in the first instance contact the department with which you have been dealing.
We will try to resolve your complaint immediately; however, sometimes, this may not be possible. In the unlikely event that we are not able to resolve your complaint by the end of the next business day, we will keep you informed of the progress of our investigations and provide our final response in writing providing our findings and the action to then take.
To register a complaint contact us by either:
calling us on 01332 843005
or write to us at 41 Milford Road, Duffield, Derby, Derbyshire, DE56 4EL
If you have a regulated contract with us and are not satisfied with our final response, you may be eligible to refer the matter to the Financial Ombudsman Service. You must do this within six months of our final response. When we send you our final response, we will also provide you with a copy of the Financial Ombudsman Service's explanatory leaflet.
Alternatively you can contact:
BVRLA Conciliation Service
The BVRLA aims to resolve complaints within 30 days and Members must comply with the findings.
If you have any questions in relation to our Complaints Handling Procedure, please contact us in writing at the address on the contact page of our website.
* All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
New Star Leasing
41 Milford Road
Registered Office : 41 Milford Road, Duffield, DE56 4EL
| Company Reg No : 8113404 | Data Protection No : Z1626468 | VAT No : 945 1929 96 |
New Star Leasing are a credit broker and not a lender, we are regulated by the Financial Conduct Authority. Registered No : 726072
Copyright © 2018 New Star Leasing, All rights reserved.